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Refunds and Exchange Policy

At Orchid Digitals we take a lot of pride in the quality of our work and our commitment to giving the best possible service to our customers. This commitment has served us well and you need only click here to see the high opinion our customers have, about us.

Having said this, there are occasions when you might need to return a product or print, purchased from us. Our policy for this return lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Our prints are customized for each customer. For example, a brochure that you source from us, contain images and content specific to your design and layout. Obviously, such a brochure cannot be sold to someone else. Please remember that custom printed goods, once returned, have no resale value and head straight of the recycling bin.

Please go through the following points carefully:

  • To be eligible for a return, your item must be unused and in the same condition that you received it
  • To complete your return, we require a receipt or proof of purchase
  • We only replace items if they are defective or damaged by an oversight from our side

Refunds / exchange cannot be granted:

  • If the prints bear obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 15 days after delivery

Refunds / exchanges (if applicable)

  • Please send your item to: Orchid Enterprises, Shop 1, 2, 3 Shripad Apartments, 278 Shaniwar Peth, Near Omkareshwar Chowk, Pune, Maharashtra, 411030, India.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of the same.
  • If you are approved, we will reprint another copy of the same job and exchange it with you.
  • The original print material will be kept back with us
  • If an exchange / reprint is not possible, you will get a refund of your money within 7 -10 days of your return
  • A credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
  • You can also choose to use that credit against another purchase from us

Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at sales@orchiddigitals.com.

Sale / Discounted items

Only regular priced items may be refunded, unfortunately sale items or items sold on a discount cannot be refunded.

Shipping

  • To return your product, you should mail your product to: Orchid Enterprises, 278 Shaniwar Peth, Near Omkareshwar Chowk, Pune, MH, 411030, India.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • If you are shipping an item over Rs.2000/-, you should consider using a track able shipping service or purchasing shipping insurance.