📋 Policy Document
Refunds, Returns & Exchange Policy
At Orchid Digitals we take immense pride in the quality of our work and our commitment to giving the best possible service to our customers. This policy covers the rare occasions when a job may not meet expectations.
15
Day replacement window
Reprint
if the fault is ours (no refunds)
₹2000+
Use trackable shipping
Section 01
How Our Personalised Services Differ from Regular Goods
There is a fundamental difference between a generic product sold in a mall or clothing store and the highly personalised service we provide at Orchid Digitals. Every print is customised for each and every customer.
A brochure contains images and data specific to your design. A visiting card bears your name and company logo. These products have value to you — but we cannot resell them to anyone else. Returned custom prints head straight to the recycling bin.
The designs for every print job come in from your end. We do not offer designing or layout services, nor charge anything for the same. So if you place a print order and then decide that the fonts or colours are not to your liking, or if there is a spelling mistake or content error, the onus of that error is on you.
With a constant flow of jobs at our end, we hardly even glance at the content within the prints. Design errors in the submitted artwork are the customer’s responsibility.
If our work is deficient in any way, we will inspect the job and, if the fault is ours, reprint or re-fabricate it for you.
Get a Free Print Sample First
To avoid unpleasant surprises, you can check the quality before your full job runs. We keep ready-made samples of our parking stickers and courier them free of cost. For quick print jobs (flyers, brochures, stickers, greeting cards, coupons and similar) we make a sample free of charge and send you a photo or video on WhatsApp for approval. We don’t courier these samples free; you’re welcome to collect them from our front desk, or send your own courier or a pickup app such as Porter.
For wallpaper, glass film and other large-format roll prints, a separate sample isn’t possible, so you’re welcome to come to our unit when your job starts printing and check the print on the machine (see Section 03). Outstation and bulk jobs are approved from a video we send you on WhatsApp when your job starts. More on samples and approvals in our FAQ.
Section 02
Eligibility for a Print Job Replacement
Please go through the following points carefully to understand whether your situation qualifies for a replacement or exchange.
✅ You ARE eligible if…
Your item is unused and in the same condition in which you received it.
You can provide a receipt or proof of purchase.
The item is defective or damaged due to an oversight on our side.
You raise the issue within 15 days of delivery.
❌ Replacement CANNOT be granted if…
The prints bear obvious signs of use.
The item is not in its original condition, or is damaged / missing parts for reasons not due to our error.
The return is made more than 15 days after delivery.
The item is a sale / discounted item or was distributed as a free sample. Only regular-priced items may be exchanged.
Colours on your screen and colours in print will always differ a little. Screens glow, while printed materials only reflect light. The base material also shows through the ink, whether it’s bluish-white paper, a natural-toned acrylic sheet, vinyl or cloth. On top of that, every machine and every kind of lighting shifts colour slightly. Our printers are pre-calibrated to standard colour reproduction. Small differences like these are normal in printing, so they are not a reason for a reprint, return or refund. That covers differences between your screen and the print, between materials, and between a first order and a repeat order. If a print has a real fault, such as streaks, banding, smudges or missing colour, tell us within 15 days of delivery and we’ll handle it under this policy. If your colours must match a set reference, ask for our colour calibration service (₹30,000 + 18% GST) before you order.
If more than 15 days have passed since delivery, unfortunately we cannot offer a reprint or replacement.
Section 03
The Process of Reprints & Replacements
Follow these steps to request a reprint or replacement.
1
Send the item to our address
Mail your print item to: Orchid Enterprises, Ground Floor, VA NA Oak Trust Sankul, Shop 1, 2, 3, 279 Omkareshwar Path, opposite Raj Restaurant, Shaniwar Peth, Pune, Maharashtra 411030, India.
2
We inspect and notify you
Once received and inspected, we will email you confirming receipt and notifying you of the approval or rejection of your request.
3
Approved: we reprint and exchange
If the replacement is approved, we will reprint another copy and exchange it. The original print material will be retained by us.
4
We do not refund money
Printed and fabricated jobs are never refunded. If we find the fault is ours, we reprint or re-fabricate the job, which takes roughly as long as the original job did. If your job arrives damaged in transit, we replace it: just send us photos of the parcel and the product.
The one case where we return money: on large-format roll jobs (wallpaper, glass film and similar), you’re welcome to come to our unit when your job starts printing. Our roll-to-roll printers print a few inches at a time, so you can check the print quality on the machine as it comes out. If you’re not happy with it, we stop the job right there and return your full payment, with no deduction for the few inches already printed, because the job is left undone.
Section 04
Shipping Back Prints That Need Replacement
1
Ship to our address
Orchid Enterprises, Ground Floor, VA NA Oak Trust Sankul, Shop 1,2,3, 279, Omkareshwar Path, Opposite Raj Restaurant, Shaniwar Peth, Pune, Maharashtra, India – 411030
2
Shipping costs are your responsibility
You are responsible for paying your own return shipping costs. Shipping costs are non-refundable.
3
Delivery times vary by location
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
4
Use trackable shipping for orders over ₹2,000
If you are shipping an item worth over ₹2,000/-, use a trackable shipping service or purchase shipping insurance. We cannot guarantee receipt of your returned item otherwise.
Return Address
Orchid Enterprises, Ground Floor, VA NA Oak Trust Sankul, Shop 1,2,3, 279, Omkareshwar Path, Opposite Raj Restaurant, Shaniwar Peth, Pune, Maharashtra, India – 411030
Important
Shipping costs are non-refundable. For items over ₹2,000/-, use trackable shipping or buy insurance.
Still Have Questions? We're Happy to Help.
While we’ve tried to cover all possible scenarios here, you may still have questions. That’s great — we’d love to answer them. Reach out and we’ll get back to you as soon as we can.
📱 Mobile
+91 98232 39793☎️ Landline
+91 20 2448 7292✉️ Email
[email protected]📍 Address
Orchid Enterprises, Ground Floor, VA NA Oak Trust Sankul, Shop 1, 2, 3 · 279, Omkareshwar Path, opposite Raj Restaurant, Shaniwar Peth, Pune 411030
