Frequently Asked Questions about Services Provided at Orchid Digitals
Digital printing is a relatively new technology and our customers often have several questions related to the quality, speed, Minimum Order Quantities (MOQs), and finishing options provided at our press. We work both online and out of brick-and-mortar stores from multiple branches. Sometimes, new customers have queries about how payments are to be made online and how deliveries for finished jobs are done. Clients also worry about file formats for artworks and resolutions of the same. Hence, in this section, we have listed the most frequently asked questions our customers have for us.
Job Inquiry: For executing jobs online, you need to send us a mail with your artwork / designs. Also make sure that you put in your name and phone number. We’ll get in touch with you to finalise the material specifications, number of copies, and other details.
Cost Estimate and Payments: Next, we send across a detailed cost estimate for you to ensure that we’ve understood everything correctly. This estimate also contains an online payment link. Please hit the ‘Pay Now’ button in the estimate to find many payment options. You can pay by credit card, NEFT, RTGS, UPI, BHIM, etc. You can also complete the transaction using digital wallets like JioMoney, Mobikwik, Airtel Money, etc.
Job Execution: Once payments are through, you’ll get an email saying that we’ve started your job. We will also share the estimated time of delivery for the same.
Delivery: Once the job is finished at our end, you’ll get another mail containing the details of the courier or delivery boy who will be bringing your material to you. Outstation courier packets can also be tracked online.
We are blazingly fast. Your job will be processed on high-speed industrial-grade machines. So most of our customers who need digital color prints, posters, fliers, etc. wait at the counter while we are processing the same. They generally walk out with the finished prints in 10 – 20 minutes. If all the machines are busy, you might have to wait longer.
Some printing jobs require post-press finishing like lamination, sunboard mounting, metal framing, etc. Such additional processes add to the time for completion. While these too can be pushed for same-day delivery, we generally ask for a lead time of a day or two in these cases. Also, jobs that need to be installed on-site at your end (like shop boards, wallpaper prints, etc.) take 2 – 3 days for completion.
In any case, if you are coming to visit us, do give us a call to plan out the same in advance.
We are extremely competitive on the pricing front and offer further discounts on bulk jobs. We have 50 odd products on offer. Also most of these products have multiple variations. Here is a link to our rate card page which should give you the prices that you are looking for
We take a lot of pride in our quality. But obviously, just by us claiming to be good, doesn’t necessarily make it so. There are two things that you can do to check how good, bad (or even ugly 🙂 we are…
a. Go to this page which lists reviews and the very nice things that our existing customers have to say, about us.
b. Drop-in at Orchid to check or current work in progress. You can also source a small sample of your job. More on this in the next question.
Yes. At Orchid Digitals, we are extremely confident that our print quality will meet all your requirements. So, if you are worried about the print quality, we can probably print out a small batch of your job in your presence. If you don’t like it, you can just walk out and no questions will be asked.
Orchid Digitals offers personalised printing services. Our print jobs contain images, logos, and data meant only for you. So, for example, if you return a visiting card containing your name, we really cannot resell it to another client. Therefore goods returns are not accepted at Orchid Digitals like they are, in a mall or clothing store.
But this does not mean that we do not stand behind our print quality. If our work is deficient in any way, your job will be reprinted / replaced at once.
For in-depth information on the same, we’d recommend that you read our Refunds and Return Policy.
Before printing out a job, the same needs to be laid out in a design software. Among other things you need to set the size, colors, content, and images. Unfortunately, we do not provide design services at Orchid Digitals. Most of our customers bring in print ready, design files. But if your artwork is not ready, you need to get the job laid out properly, either by yourself or by a professional graphic designer.
We are happy to recommend some very good independent designers / ad agencies where you can get your work done. Here is a page which lists designers in Pune who we really love working with.
When you bring in your jobs for printing, please ensure that you get print ready files in the following formats…
For images please save your files in as .pdfs, .tiffs .jpegs .pngs.
Vector files can also be exported in a .eps format.
You can also choose to send us open files in the the following formats:
- CorelDraw all versions
- Adobe Illustrator (version 5)
- Photoshop (PS5)
- Microsoft Office files like Word, Excel, PowerPoint,
While working with fonts in open files, please remember to do either of the following.
- Get all the fonts associated with your files
- A safer option would be to convert all fonts to curves
If your file is created in a software other than the ones listed above (for example Autocad), you can save the same as a .pdf and bring it over.
Our digital printing machines reproduce images at extremely high resolutions. Most of the prints we generate look stunningly beautiful. Having said this, if the input resolutions of a file are low, the final output print is going to be of a low resolution as well.
To ensure good image quality of your job at any print bureau, do the following two things…
- While creating your artwork ensure that the canvas size is the same as the final print size. So for example, if your job size is 2 feet by 3 feet, make sure that your artboard is also set at 2 X 3 feet and not 2 X 3 inches
- Ensure that image resolutions are at least 72 – 100 DPI at actual size. 300 DPI works best and anything above is icing on top of the cake.
If you are coming to the shop, feel free to bring your files on a USB Pen Drive, hard disk, flash drive, or your mobile phone (do remember to carry the cable in this case). For remote jobs you can also send the files to us over the internet.
Most email services will max-out at 25 Mb. So you’ll have to try one of the many online file transfer services to send us larger files. Here’s a few free services we’d like to recommend…
- Google Drive
No. Our indoor prints are very robust and they are pretty resistant to the vagaries of the weather. We have solvent prints, laminated eco solvent prints and UV prints, all of which are rated for outdoor use. But this sentence needs some clarification.
Fading of outdoor prints is a function of rain and sunlight. So a low cost, low quality, solvent print is recommended for short term ad campaigns. These prints do fade after 6 – 12 months but by then their application is long over. High resolution backlit prints will last for years and years. But they cost a little more. Do read up on different ink chemistries, their strengths and weaknesses in this post here. Also feel free to consult with us. We will suggest a media and ink combination based on the application you have in mind for the print.
We have a small empty space in front of our office at Omkareshwar Chowk. You can park your vehicle here. Alternatively there is ample parking available near the Balgandharva bridge 50 odd meters away from our office.
Our showroom at Omkareshwar Chowk is on the ground floor just one step above the road level. While we do not have a seperate ramp for our physically-challenged clients, we just need to carry your wheelchair up, one step, which we will gladly do. 🙂
No, you do not. Our inks are all waterproof. Having said this, lamination does protect the print from scratches, fading and everyday wear and tear. Also, lamination will marginally add to the cost of the job. Here is a post which discusses this question in depth.
All prints attract 18% GST. There are a few exceptions like prints on cloth on which 12% GST is levied. The GST tax component is mentioned in the pricing section of all our product pages. Moreover our estimates, email quotes, invoices, etc. will clearly mention the GST component in the cost of the print.
Since we are talking about GST, there are two more things that you need to note:
- If your business has a GST number, please make sure that you communicate the same to us. This is because you will get a credit back of the GST amount you pay us, if we mention your number on our invoice. Taxpayers registered under the composition scheme are an exception to this rule.
- All rates mentioned on this website are excluding GST. You have to add in the tax factor to arrive at the final cost
- Our GST tax registration, PAN card and other relevant regulatory details are available on this page here.
Solvent prints are very economical and meant for short term ad campaigns like hoardings and banners. Solvent prints are mainly used for outdoor applications. The quality of the prints is low and not very sharp. But this does not matter because the end application demands short term life at a low price point.
Eco solvent prints are much better in terms of print quality. Most indoor photo quality prints that you see in malls and retail outlets are printed on eco solvent machines. In addition to having high resolution image reproduction, these prints also have a significantly longer life solvent prints. Eco solvent prints are marginally more expensive than solvent prints
UV ink prints are the latest addition to digital printing technology. They are of a very high resolution. The inks are virtually indestructible. The prints will last for years together, in the harshest of conditions. This makes UV prints ideal for applications like vehicle branding, shop floor signs, road direction signs, etc. UV printers can also print on non standard materials like rexine, leather, wood, glass, acrylic, MDF, steel plates, ACP, etc. The cost of UV prints is higher than eco-solvent jobs and hence are used primarily for specialised applications.
The above paragraph is the short answer explaining the difference between solvent, eco solvent and UV ink printing. We also have a very detailed blog about the same here.
Is There Any Other Query That We Can Help You With?
While we have tried to cover all possible scenarios here, you may still have some questions. That’s great, and we’d love to answer them for you.
Kindly fill the below form, and we’ll try and get back to you with an answer as soon as we can.